Refund and Returns Policy of Pyrasopic

Effective Date: January 4, 2025

At Pyrasopic, we are dedicated to providing high-quality premium food products. We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, please review our Refund and Returns Policy below.

1. Returns Eligibility

We accept returns for most items purchased on our website under the following conditions:

  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately. We will offer a full refund or replacement.
  • Wrong Item Sent: If the item you received is not what you ordered, please notify us within 7 days of receiving your order, and we will resolve the issue promptly by issuing a refund or sending the correct item.
  • Unopened Products: If the product is unopened, you may request a return within 14 days from the date of delivery for a full refund. The product must be in its original packaging and condition.

2. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on the following items:

  • Opened or used food products
  • Perishable goods, including items that require refrigeration or freezing

If you are unsure whether an item is returnable, please contact our customer service team for clarification.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@pyrasopic.com or call us at (660) 679-4239 within 7 days of receiving your order. Provide your order number, a description of the issue, and photos (if applicable) of the damaged or incorrect item.
  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and return instructions.
  3. Pack and Ship: Securely package the item(s) in their original packaging (if possible). Include the RA number and any other required documentation.
  4. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

4. Refund Process

Once we receive and inspect your returned item(s), we will process your refund. The refund will be issued to your original payment method.

  • Refunds for accepted returns are typically processed within 7-10 business days of receiving the return.
  • If your return is approved, you will receive a full refund for the cost of the item(s). Shipping fees are non-refundable unless the return is due to a mistake by Pyrasopic.
  • If the return is rejected, we will notify you, and the item will be sent back to you at your expense.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product, you must return the item for a refund and place a new order for the replacement product.

6. Cancellations

Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible at info@pyrasopic.com or (660) 679-4239. Once the order has been shipped, you will need to follow our standard return process.

7. Shipping Costs

  • For returns due to our error (e.g., damaged, defective, or incorrect items), we will cover the cost of return shipping.
  • For returns due to customer preference, the customer is responsible for the return shipping costs.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact our customer service team:

Thank you for shopping at Pyrasopic. We are committed to providing the best premium food products and ensuring your satisfaction.